About Us & Products

Manas Merchandise Private Limited

Our Products

We supply the following WFH device packages to eligible GS employees:

How It Works

1. Eligible GS employees log in with their registered mobile number.
2. Fill in personal and address details (Bengaluru or Hyderabad).
3. Select one WFH device package.
4. Submit for approval to the GS OSD Team.
5. Once approved, complete payment via Bank Transfer or UPI. For Credit/Debit Card, use the secure payment link sent to you via SMS and email.
6. Devices are dispatched to the registered address within the committed timeline.

GST & Pricing

All prices displayed on this portal include 18% Goods and Services Tax (GST). A proforma invoice is issued at the time of order. The final tax invoice is provided upon dispatch.

Contact Us

We're here to help — reach out to the GS OSD Team

Get in Touch

Response Times

For Payment Issues

Privacy Policy

Effective Date: 1st July 2025  |  Last Updated: 7th July 2025

Manas Merchandise Private Limited ("we", "us", "our") operates the ManasIT WFH Device Portal. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

• Identity: Full name
• Contact: Mobile number, email address
• Address: Residential address used for device delivery
• Payment: Payment method chosen (we do not store card numbers — card payments are processed by PayU)
• Order data: Package selected, order status, dispatch details

2. How We Use Your Information

• To process and fulfil your WFH device request
• To communicate about your order status via the portal
• To verify your identity and employment eligibility
• To generate invoices and maintain financial records as required by law
• To comply with GST and other statutory obligations

3. Data Sharing

We do not sell your personal data. Your information is shared only with:

• PayU — for processing card payments securely
• Logistics partners — courier name and address for delivery
• Goldman Sachs OSD Team — for approval and coordination

4. Data Security

• All data is transmitted over HTTPS (SSL/TLS encryption)
• Passwords are stored as one-way cryptographic hashes (bcrypt)
• Database access is restricted to authorised personnel only
• Card payments are facilitated via a secure payment link sent via SMS and email. Card details are never stored on our servers.

5. Data Retention

Order records and invoice data are retained for 7 years as required by Indian tax regulations (GST Act). Your account data is retained for the duration of the GS WFH programme.

6. Your Rights

7. Cookies

This portal uses sessionStorage (not cookies) to maintain your login session. No third-party tracking cookies are used.

8. Contact for Privacy Queries

Terms & Conditions

Effective Date: 1st July 2025  |  Last Updated: 7th July 2025

These Terms & Conditions govern your use of the ManasIT WFH Device Portal operated by Manas Merchandise Private Limited. By accessing and using this portal, you agree to these terms.

1. Eligibility

• Access is restricted to current Goldman Sachs employees who have been registered by the GS OSD Team.
• Each employee may place only one active WFH device request at a time.
• You must provide accurate personal, contact, and address details.

2. Order Process

• Orders are subject to approval by the GS OSD Team before payment is required.
• Once a package is selected and submitted, it cannot be changed.
• Approval or rejection is at the sole discretion of the GS OSD Team.
• Payment must be completed within 7 days of order approval, failing which the order may be cancelled.

3. Pricing & Payment

• All prices are inclusive of 18% GST and are subject to change without prior notice.
• A proforma invoice is issued at order creation. The final GST invoice is issued upon dispatch.
• Accepted payment methods: Bank Transfer (NEFT/RTGS), UPI. Credit/Debit Card payments are facilitated via a secure payment link sent separately.
• Payment must be made in Indian Rupees (INR) only.

4. Delivery

• Devices are delivered to the address provided at the time of order.
• Delivery is available only to addresses in Bengaluru and Hyderabad.
• Estimated delivery timelines are indicative and subject to courier and logistics availability.
• You are responsible for ensuring someone is available to receive the delivery.

5. Intellectual Property

All content on this portal — including text, designs, and branding — is the property of Manas Merchandise Private Limited or its licensors. Unauthorised use is prohibited.

6. Limitation of Liability

Manas Merchandise Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of this portal or from any delay or failure in delivery due to circumstances beyond our control (force majeure, courier delays, natural disasters, etc.).

7. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

8. Amendments

We reserve the right to update these Terms & Conditions at any time. Continued use of the portal after changes constitutes acceptance of the revised terms.

9. Contact

Refund & Cancellation Policy

Effective Date: 1st July 2025  |  Last Updated: 7th July 2025

1. No Return Policy

• All WFH device packages sold through this portal are non-returnable once dispatched.
• Items cannot be exchanged for a different package or configuration after dispatch.
• No refund will be issued once the order has been dispatched, regardless of the reason.
• This policy applies to all products: UPS units, monitors, desktops, webcams, and bundled kits.

2. Cancellation — Before Payment

• Cancellation requests are processed within 1 business day.
• A cancelled order can be re-submitted after consultation with the GS OSD Team.

3. Cancellation — After Payment

• Once payment has been received and confirmed, the order cannot be cancelled.
• No refund will be issued for cancellation requests made after payment processing.

4. Damaged or Defective Items

• We will coordinate with the manufacturer for warranty service. This is a manufacturer warranty claim, not a return.
• Replacement (not refund) may be offered at our sole discretion for confirmed manufacturing defects.

5. Warranty

• Lenovo ThinkCentre M75s Gen 5: 3-Year On-site Warranty (Lenovo)
• Dell Pro P2426H Monitor: 3-Year Exchange Warranty (Dell)
• Logitech Brio 305 Webcam: 2-Year Limited Warranty (Logitech)
• Luminous LB 1000 Pro UPS: 2-Year Warranty (Luminous)

All warranty claims must be made directly with the respective manufacturer using the serial number on your device.

6. Contact for Cancellation Requests

Shipping & Delivery Policy

Effective Date: 1st July 2025  |  Last Updated: 7th July 2025

1. Delivery Locations

We currently deliver WFH device packages only to addresses in the following cities:

• Bengaluru (PIN codes starting with 560, 561, 562)
• Hyderabad (PIN codes starting with 500, 501, 502, 508)

Deliveries outside these cities are not supported at this time.

2. Delivery Timeline

Timelines are estimates. Delays due to public holidays, courier issues, or force majeure are not within our control.

3. Shipping Method

• All orders are dispatched via reputable courier partners (Blue Dart, DTDC, or equivalent).
• A docket/AWB number is provided on the portal once your order is dispatched — use this to track your shipment.
• Devices are packaged in original manufacturer packaging with additional protective material.

4. Delivery Address

• Devices are delivered to the residential address provided at the time of order submission.
• The address cannot be changed after the order is submitted and approved.
• Please ensure someone is available at the address to receive the delivery.
• If delivery is missed, the courier will attempt redelivery. After 3 failed attempts, the package is returned and re-dispatch charges may apply.

5. Shipping Charges

Shipping is included in the package price. There are no additional delivery charges.

6. Tracking Your Order

Log in to the portal and visit My Order Status to see real-time updates including dispatch date and docket number. You can use the docket number on the courier's website to track your shipment.

7. Damaged Shipments

8. Contact for Shipping Queries